Terms of Use

1. Who we are and what these terms cover

NVRblink is a trading name of Creswick Media Ltd, a company registered in England and Wales (Company No. 16680472), registered office Great North Business Centre, 82 Great North Road, Hatfield, England, AL9 5BL, United Kingdom (“we”, “us”).

These terms cover your use of the NVRblink website (nvrblink.co.uk), the partner portal, and our software and services: the NVRblink Hub, NVRblink Mobile, NVRblink Installer, the NVRblink Viewer, Employee Enrolment, the Partner Toolkit, and the optional Cloud Storage, Hostname and licensing services (together, the “Services”). By using them you agree to these terms, and you confirm you have authority to bind your business.

NVRblink is supplied to businesses only. We sell to installers, integrators and security companies (“partners”), who supply and support NVRblink for their own clients. We do not sell to consumers. Where these terms refer to a partner’s client, that is the partner’s own customer, and the partner is responsible to them.

Our Privacy Policy explains how we handle personal data.

2. Your account

• •Give us accurate information and keep it up to date. Keep your password and two-factor device secure; you are responsible for what happens under your account.
• •Partners are responsible for the people they give logins to (team members and field engineers), for removing access when someone leaves, and for what those people do with the Services.
• •Tell us straight away at [email protected] if you think your account has been misused.

3. Licence to use the software

We grant you a limited, non-exclusive, non-transferable licence to install and use the software for its intended purpose while you have a valid account or licence, and subject to these terms. A paid licence is tied to one site or installation and can’t be moved or shared with another. You may not copy, modify, reverse engineer or resell the software, remove licence checks, or use it to build a competing product, except where the law lets you regardless of this clause.

Some parts of NVRblink include third-party open-source components, which are provided under their own licences (their notices are installed with the software).

4. Early-access releases

NVRblink is developed and released frequently. Some products or versions are labelled as first, early-access or beta releases (for example a version numbered 0.x). They may contain bugs, be missing features and change without notice. Don’t rely on them as your only means of security monitoring for critical or life-safety purposes.

5. Paid services, subscriptions and payment

Partner pricing is agreed with you directly and confirmed in the partner portal before you buy. Prices are in pounds sterling; we are not VAT-registered, so no VAT is added. Payments are taken by Revolut; we don’t store your full card details.

• •Partner portal: the core partner portal is free. It includes your clients and sites, licences, orders, support tickets and remote settings, and one owner account.
• •Partner Platform: an annual subscription that unlocks the advanced features (including the engineer mobile app, scheduling, time sheets, expenses, stock, fleet, forms and customer sign-off, and live engineer locations). It includes a set number of partner platform licences, software updates and support. Every user you give a login to (team members and field engineers, whatever their role) uses one licence; the owner account is not counted. You cannot add more users than you have licences for, and you can buy further licences in packs.
• •Cloud Storage: billed monthly, or annually in advance at a discount (two months free). Cloud Storage is a subscription per client site.
• •Employee Enrolment: an annual licence for each client you use it with. You set your own price to your client.
• •Hub Care: an optional annual cover for each Hub after its first year (see the next section).
• •Renewal and cancellation: subscriptions renew automatically until cancelled. You can cancel at any time and the subscription then ends at the end of the period you have paid for. We don’t give refunds for the unused part of a period, unless the law requires it. Adding a licence or service part-way through a period is charged pro rata to your next renewal.
• •Failed payments: if a payment fails we will retry it after two days and email you to explain and how to resolve it. If we cannot collect it at that retry, we try once more 24 hours later. If the payment fails again, we suspend the paid features on your account and return you to the free partner portal, and email you to say so. You can restore everything straight away by paying the invoice (we email you a secure link) or by calling us. While suspended, extra users cannot sign in, and Employee Enrolment stops enrolling and syncing for the affected clients, but you and your clients can still view, export and delete your data.
• •Price changes: we may change prices for future billing periods and will give you reasonable notice before a change takes effect.

6. The NVRblink Hub, replacement and Hub Care

The NVRblink Hub is a one-off purchase. The price covers the fanless device, the NVRblink NVR software installed on it, free software updates and support from us, and, in the first year from activation, a replacement device if it fails.

The first-year replacement does not cover damage, acts of God (such as fire, flood or lightning), theft, misuse, or failure of storage drives or memory (RAM). We may ask you to return the faulty device.

Hub Care is optional cover you can buy for each Hub after its first year, renewed annually per device. If you do not renew Hub Care for a device, replacement cover and support for that device end at the end of the period you have paid for. The Hub and its software carry on running, and you keep your data.

Security updates: separately from Hub Care (which covers hardware replacement and general support), every Hub receives security updates automatically for a minimum of 3 years from activation, for as long as it stays connected and checking in - this does not depend on an active Hub Care subscription. This is published to meet the UK PSTI Act 2022; see Security for the full policy, including how to report a vulnerability.

7. Partners and their clients

If you use NVRblink to serve your own customers, you are a “partner”. You set your own prices with your clients, and you are the one responsible to them. You must:

• •make sure you and your clients have the right to install cameras and record, and follow the laws that apply to video surveillance, including UK GDPR, the Data Protection Act 2018, ICO guidance on CCTV, and any rules on signage and notices;
• •if a system uses face recognition, number-plate recognition, or retail theft detection, have a lawful basis and, where the law requires it, a data protection impact assessment, valid consent for biometric data, and clear notices. Theft or concealment alerts are only a flag for a person to review; they are not proof of wrongdoing and must not be the sole basis for any action against someone;
• •if you use the NVRblink Installer app’s location features for your staff, have a lawful basis, tell your staff clearly what is collected and when, keep it proportionate, and don’t use it outside working time. Location is collected only while an engineer is clocked in or on a job, and is deleted after 30 days;
• •keep the personal data you put in NVRblink accurate and only as long as you need it.

8. Data processing terms

For personal data that you (as controller) put into or process through the Services about other people (see “Our role” in the Privacy Policy), we act as your processor and these terms are the contract UK GDPR Article 28 requires. We will:

• •process that data only to provide the Services and on your documented instructions (using the Services is your instruction), and tell you if we think an instruction breaks the law;
• •make sure everyone we authorise to handle it is bound by confidentiality;
• •keep it secure with appropriate technical and organisational measures, described in our Privacy Policy, including encryption in transit and of sensitive fields, access controls and logging;
• •use only sub-processors that are bound to similar obligations. The categories we use are storage, payments, DNS and security, hosting and email, and accounting software, and we will tell partners before adding or replacing a sub-processor that handles their personal data, and you may object on reasonable grounds;
• •help you respond to requests from individuals, and to meet your security, breach-notification and impact-assessment obligations, taking into account the information we have;
• •tell you without undue delay after we become aware of a personal data breach affecting your data;
• •on ending the service, delete or return your personal data on request, unless the law requires us to keep it, and delete our copies after that;
• •give you the information reasonably needed to show we comply, and allow for audits by you or your auditor on reasonable notice, at your cost, and not more than once a year unless there has been a breach.

If you would like a signed copy of these processing terms, or details of the sub-processors we currently use, email [email protected].

9. Cameras, recording and your equipment

You are responsible for the cameras you connect to NVRblink, for having the right to access and record from them, and for complying with the laws that apply to recording where you are, including telling people who may be recorded. Don’t record where people expect privacy (for example toilets or changing rooms) or use NVRblink for covert or unlawful surveillance. You are also responsible for securing the equipment NVRblink runs on and for choosing strong passwords.

Recordings stay on your own equipment unless you turn on Cloud Storage. NVRblink’s optional remote-viewing feature is off by default; if you expose it to the internet (for example through router port-forwarding), that configuration and its security is your responsibility.

10. Network security

The Hub is built with real security measures on by default - mandatory two-factor authentication for remote/web sign-in, a unique random password generated on every device (never a shared default), a host firewall, automatic security updates, tamper-evident audit logging, and a built-in Camera Isolation Network Service that keeps cameras on their own separate network from the rest of your site. The full technical detail is on our Security page.

We also strongly recommend the following, and where the setup wizard offers a choice (for example the Camera Isolation Network Service, offered directly during setup on a device with a second network port) we ask you to make it there and then, not leave it for later:

• •Use VLAN separation between the Hub/cameras and the rest of your (or your client’s) network wherever the network hardware supports it.
• •Use the built-in Camera Isolation Network Service wherever the device supports it (a second network port) - this is the single most effective step available, and we recommend it strongly.
• •Only expose the ports you actually need for remote access, forwarded deliberately on your router. Never forward “all ports”, and never place the Hub in a router’s DMZ.

We provide these features and this guidance as standard, not as a paid extra. If you or your client choose not to use them - for example skipping camera isolation, disabling recommended settings, or exposing the Hub more broadly than we advise - that is your decision and your risk, not something we are responsible for.

11. Acceptable use

You must not:

• •use the Services unlawfully, or to harm, harass or unlawfully track people;
• •try to break into, overload, scan or interfere with our systems, or another customer’s account;
• •bypass licensing or payment, share a licence between sites, or resell the Services except as a partner;
• •upload malicious code or content you have no right to.

12. Availability, updates and support

We work to keep the Services running but they are provided “as available”. We may update, change or withdraw features, and we may carry out maintenance. Software updates, including automatic Hub updates, are part of the Services. Downtime, missed recordings and video loss can happen, so don’t rely on NVRblink as the only copy of important footage. Support is provided on a reasonable-efforts basis unless we have agreed otherwise in writing.

13. No warranty

Except as set out in these terms and as far as the law allows, the Services are provided “as is”, without warranties of any kind, including that they will be uninterrupted or error-free or suitable for a particular purpose. Nothing here limits any rights you have that can’t be limited by law.

14. Limits on our liability

• •Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t be limited or excluded by law.
• •Subject to that, we are not liable for indirect or consequential loss, loss of profit, loss of business, or loss of footage or data, however it arises.
• •Subject to the first point, our total liability to you for all claims arising from the Services in any 12-month period is limited to the fees you paid us for the Services in the 12 months before the claim first arose.

15. Ending your use

You can stop using the Services and cancel your subscriptions at any time (see Paid services). We can suspend or end your access if you seriously or repeatedly break these terms, don’t pay, or if the law requires it, and we will tell you why where we can. When your access ends your licence ends, and Cloud Storage recordings and Hostname records are removed as described in our Privacy Policy, so export what you need first. If a partner’s paid features are suspended or cancelled, the partner’s data is kept read-only and can be exported for at least 90 days so it can be restored or collected.

16. Ownership

We own the software, brand and documentation. You keep ownership of your footage, recordings and the data you put into the Services, and you give us the permission we need to store and process it to provide the Services. If you send us feedback, we may use it without restriction or payment.

17. Third-party services

The Services work with third parties such as Revolut (payments), Bunny.net (storage), Cloudflare (DNS and security), and Apple and Google (app distribution). Their own terms apply to your use of them.

18. Changes to these terms

We may update these terms as NVRblink develops. We will update the date at the top and, if a change is material, tell account holders by email or in the portal before it takes effect. If you keep using the Services after that, you accept the change.

19. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

20. Contact

Questions about these terms? Use the contact page or email [email protected].